Privacy and Cookies Policy

 

This Privacy and Cookies Policy explains how Tiago Ramalho, unipessoal Lda. (“we,” “us,” or “our”) operating as Dysfunctional Shoes collects, uses, and protects your personal information when you visit and shop at dysfunctionalshoes.com. We are committed to ensuring your privacy is protected.

Types of Information We Collect

We collect the following categories of personal information:

  • Personal identifiers: Name, email address, phone number, billing and shipping addresses

  • Account information: Username and password when you create an account

  • Transaction data: Order history, purchase details, and payment records

  • Payment information: Credit card details, PayPal information (note that full payment details are processed securely by our payment processors)

  • Technical data: IP address, browser type, device information, cookies, log files, and website navigation data

  • Communication data: Inquiries, feedback, and correspondence you send us

How We Collect Your Information

We collect information through the following methods:

  • Direct interactions: When you create an account, place an order, fill out forms, or communicate with us

  • Automated technologies: Through cookies, server logs, and similar technologies when you browse our website

  • Third parties: From providers of technical and payment services (such as WooCommerce, WordPress, and payment processors)

How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders

  • Managing your account and providing customer support

  • Sending transactional emails (order confirmations, shipping updates)

  • Marketing communications (with your consent)

  • Improving our website and product offerings

  • Complying with legal obligations

  • Detecting and preventing fraud

Cookie Usage

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us provide a better user experience.

Types of Cookies We Use:

  • Necessary cookies: Required for the website to function properly, such as remembering items in your shopping cart

  • Functional cookies: Remember your preferences to provide enhanced functionality

  • Analytical cookies: Help us understand how visitors interact with our website (like Google Analytics)

  • Marketing cookies: Used to track visitors across websites to display relevant advertisements

Cookie Control

Prior to using non-essential cookies, we will ask for your consent through our cookie banner. You can manage your cookie preferences at any time by adjusting your browser settings.

Data Protection and Security Measures

We implement appropriate security measures to protect your personal information:

  • Secure Socket Layer (SSL) technology for encrypted data transmission

  • Compliance with Payment Card Industry Data Security Standard (PCI-DSS) for payment processing

  • Regular security assessments and updates

  • Limited access to personal information on a need-to-know basis

Sharing Your Information

We may share your personal information with:

  • Payment processors: To process your payments securely

  • Shipping companies: To deliver your orders

  • Service providers: That help operate our website and business (hosting, analytics, etc.)

  • Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

Your Privacy Rights

You have certain rights regarding your personal information:

  • Access: Request information about what personal data we hold about you

  • Correction: Request correction of inaccurate data

  • Deletion: Request deletion of your personal data under certain circumstances

  • Restriction: Request restriction of processing of your data

  • Data portability: Request transfer of your data to you or a third party

  • Objection: Object to processing of your personal data in certain situations

To exercise any of these rights, please contact us using the details provided below5.

Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

Contact Information

If you have any questions about this Privacy and Cookies Policy, please contact us:

  • Company Name: Tiago Ramalho, Unipessoal Lda.

  • Trading as: Dysfunctional Shoes

  • VAT ID: PT509980465

  • Address: Estrada Nacional 221, Qt. da Fidalga. 6300-035 Arrifana, Guarda. Portugal

  • Website: dysfunctionalshoes.com

  • Email: info@tiagoramalho.group

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract fulfillment: Processing necessary to fulfill our contract with you when you place an order

  • Legitimate interests: For purposes that represent our legitimate business interests

  • Legal obligation: When we need to comply with a legal requirement

  • Consent: When you have given us explicit consent to process your data for a specific purpose

Last Updated: April 2, 2025