Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the website dysfunctionalshoes.com (hereinafter referred to as “the Website”) and your relationship with Tiago Ramalho, Unipessoal Lda. (hereinafter referred to as “Dysfunctional Shoes,” “we,” “us,” or “our”), a company registered in Portugal with VAT number PT23423412 and registered address at Estrada Nacional 221, Qt. da Fidalga. 6300-035 Arrifana, Guarda, Portugal.

By accessing, browsing, or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Website.

2. Definitions

  • “Customer,” “You,” or “User” refers to any individual or entity accessing or using the Website.

  • “Products” refers to the shoes and related merchandise offered for sale on the Website.

  • “Order” refers to a Customer’s request to purchase Products from us.

  • “Contract” refers to the legally binding agreement between us and you for the sale and purchase of Products.

3. Account Registration

3.1 Account Creation

You may browse our Website without registering an account. However, to place an order, you may be required to register an account or provide certain personal information.

3.2 Account Responsibilities

If you create an account, you are responsible for:

  • Providing accurate and complete information

  • Maintaining the confidentiality of your account and password

  • Restricting access to your computer or mobile device

  • Accepting responsibility for all activities that occur under your account or password

3.3 Age Restriction

You must be at least 18 years of age to create an account and purchase Products from our Website.

4. Products and Ordering

4.1 Product Information

We make every effort to display as accurately as possible the colors, features, specifications, and details of the Products available on our Website. However, we cannot guarantee that your computer’s display of any color will be accurate, and actual Products may vary slightly from the images displayed.

4.2 Product Availability

All Products are subject to availability. We reserve the right to discontinue any Product at any time.

4.3 Order Process

When you place an order, we will send you an email confirming receipt of your order. This confirmation email constitutes our acceptance of your order and creates a binding Contract between us.

4.4 Order Cancellation

We reserve the right to refuse or cancel your order if we suspect fraud, unauthorized or illegal activity, or if there are Product availability issues. If we cancel an order after payment has been processed, we will issue a full refund.

5. Pricing and Payment

5.1 Prices

All prices are displayed in Euros (€) and include VAT at the current rate unless otherwise stated. Prices are subject to change without notice.

5.2 Payment Methods

We accept various payment methods as indicated during the checkout process. By submitting your payment information, you represent and warrant that you have the legal right to use the payment method provided.

5.3 Payment Processing

All payments are processed securely through our payment service providers. We do not store complete credit card information on our servers.

6. Shipping and Delivery

6.1 Shipping Costs

Shipping costs will be calculated and displayed during the checkout process.

6.2 Delivery Times

Any delivery dates provided are estimates only. We are not liable for any delays in delivery.

6.3 Risk and Title

Risk of damage to or loss of the Products passes to you at the time of delivery or, if you fail to take delivery, at the time we attempted to deliver. Ownership of the Products will pass to you only when we receive full payment of all sums due.

7. Returns and Refunds

7.1 Right to Cancel

You have the right to cancel your order within 14 days without giving any reason, starting from the day you receive the Products.

7.2 Return Process

To exercise your right to cancel, you must inform us of your decision by a clear statement. We will provide specific instructions for returning Products upon receiving your cancellation request.

7.3 Refund Policy

We will process refunds within 14 days from the date we receive the returned Products or evidence that you have sent back the Products, whichever is earlier. Refunds will be made to the original payment method used for purchase.

7.4 Exceptions

Products that have been worn (beyond trying them on), damaged, or with removed tags cannot be returned unless they are defective.

8. Intellectual Property Rights

8.1 Website Content

All content on the Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Tiago Ramalho, Unipessoal Lda. or its content suppliers and is protected by Portuguese and international copyright and intellectual property laws.

8.2 Trademark

“Dysfunctional Shoes” and related logos are trademarks of Tiago Ramalho, Unipessoal Lda. and may not be used without prior written permission.

8.3 Prohibited Use

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Website without our written consent.

9. User Conduct

You agree not to:

  • Use the Website in any way that violates any applicable laws

  • Use the Website to transmit any harmful code or material

  • Attempt to gain unauthorized access to our Website, servers, or databases

  • Make any unauthorized use of the Website, including collecting usernames and/or email addresses for unsolicited email

  • Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website

10. Limitation of Liability

10.1 Accuracy of Information

While we strive to provide accurate information, we make no warranties about the accuracy or completeness of the content on our Website.

10.2 Liability Limitations

To the fullest extent permitted by law, Tiago Ramalho, Unipessoal Lda. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Website or Products purchased through the Website.

10.3 Force Majeure

We shall not be liable for any failure to perform or delay in performing our obligations if that failure or delay results from events or circumstances beyond our reasonable control.

11. Warranties and Guarantees

11.1 Product Warranties

Our Products come with guarantees that cannot be excluded under Portuguese Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

11.2 Website Availability

We do not guarantee that the Website will be secure or free from bugs or viruses. The Website is provided “as is” and “as available” without any warranties of any kind.

12. Privacy Policy

Your use of our Website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after any changes indicates your acceptance of the modified Terms and Conditions.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Portugal.

15. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Company Name: Tiago Ramalho, Unipessoal Lda.
Trading as: Dysfunctional Shoes
Address: Estrada Nacional 221, Qt. da Fidalga. 6300-035 Arrifana, Guarda. Portugal
VAT ID: PT509980465
Email: info@tiagoramalho.group
Website: dysfunctionalshoes.com

Last Updated: April 2, 2025